General terms and conditions for rental, delivery and cancellation
1. Reservations
Reservations can be made verbally or in writing. The reservation, including the general terms and conditions of rental and delivery and the cancellation policy, comes into effect when the customer confirms the reservation either verbally or in writing and Lossiranta Manor confirms the reservation in writing. The reservation includes the facilities, details, rental and delivery conditions and prices as confirmed. The duration of the booking will be agreed with the client on a case-by-case basis. The person making the reservation must be of legal age.
Please let us know the exact number of people, schedule, catering and special diets at least 10 days before the event.
2. Prices
All booking prices are in euros (€). Prices and promotional offers quoted apply to the offer sent to the customer, unless otherwise stated. Lossiranta Manor reserves the right to revise prices and make changes where necessary.
Prices include the current rate of VAT. The rates for our services are 14% for accommodation and restaurant services (the lower rate of 14% does not apply to the sale of alcoholic beverages) and 25.5% for other services.
3. Reservation management
When confirming the booking, the customer will indicate the contact person who is authorised to manage the booking. The Client is not entitled to transfer the contract or to assign the premises to a third party without the written consent of Lossiranta Manor.
4. Delivery terms
The schedule, menus, special diets, number of participants, list of names of guests with room allocation and other details (furniture, equipment, preparation times) for the meeting rooms must be specified 10 days before the event. The final number of participants, which will serve as a basis for invoicing, must be notified 7 days before the event. Any amount in excess of the number notified will be invoiced on the basis of the actual number of participants. In the event of a substantial change in the number of participants or the needs of the event, Lossiranta Manor has the right to change the venue and update the cost estimate.
5. Prepayments
Lossirannan Kartano reserves the right to charge a binding deposit for reservations. The amount of the binding deposit is 500 €. The deposit will also serve as security, which will be deducted from the final invoice, provided that all contractual conditions have been met. In case of cancellation, the deposit is non-refundable (see cancellation conditions). If the client wishes to change the date of the event, the change will be treated as a new booking. The exact payment conditions for each booking will be specified in the booking confirmation.
Invoicing will be based on the number of persons confirmed. If the actual number of persons exceeds the confirmed number, the customer will be charged for the actual number.
6. Payment terms
The method of payment is payment on the spot or invoice, depending on the agreement. A group invoice (=1 invoice) is always issued for the event. Payment terms are 14 days net, interest on arrears 7,50 %, invoicing surcharge 10,00 €.
7. Cancellation conditions
In case of cancellation of a confirmed reservation, we will retain the deposit (500 €). In addition, in case of partial or total cancellation of a confirmed reservation, we will charge the following cancellation fees:
30-16 days before the event 40% of facilities and services
15-8 days before the event 70% of facilities and services
7-4 days before the event 95% of facilities and services
3 days or less before the event 100% of facilities and services
Lossirannan Kartano will charge the full fee in cases where the customer arrives late, leaves before the agreed time or fails to arrive at all. Lossiranta Manor is entitled to full compensation for services that cannot be cancelled. This includes, for example, subcontracted services.
8. Access to the premises
Accommodation
Check-in from 15.00
Check-out by 12.00
Event facilities
The event spaces and their opening hours are specified in the confirmation. The premises must be handed over at the end of the period of use. The Castle Beach Manor has the right to charge for the excess time for the space and staff. Castle Beach Manor reserves the right to remove any client property left on the premises and all cleaning and disposal costs will be charged to the client.
9. Responsibility of the subscriber
The customer undertakes to follow the instructions of the staff of Lossiranta Manor in matters concerning the use of the buildings, furniture and equipment. The customer is obliged to protect the premises and equipment rented by him from damage. The Client shall be liable for any damage caused by his or his guests' equipment, staff, performers and other participants in the event to the property or the movable property of the property and shall be liable to pay full compensation for such damage. The customer is also liable for any damage after the rental period caused by the actions and/or negligence of those on the premises.
Lossiranta Kartano is not liable for any items belonging to the client or third parties that are stored on the premises or in the hotel rooms or that are forgotten on the premises, nor for any material or personal damage that may occur during the event. The client is responsible for the equipment and movable property brought to Lossiranta Manor by the client. If special permits, programmes, orchestras, special decorations or exceptional technical equipment are required for the event, the customer undertakes to bear the costs of these, unless otherwise agreed in writing.
The client must observe normal cleanliness and good manners on the premises. The premises must be in a proper condition after the event. If the client has brought his/her own decorations and decorations, etc., he/she must ensure that they are cleaned and properly recycled. The nearest recycling point for glass, metal and bottles is at Vuolenkoskentie 1471, 19160 Huutotöyry.
The customer is responsible for ensuring that all persons attending the event comply with the terms of hire and Finnish legislation.
10. Change of reservation
Lossiranta Manor has the right to cancel or modify the reservation due to force majeure. Force majeure may include, for example, water damage, vandalism, fire, explosion, destruction by storm, war or war-like circumstances, strike or lockout. The reservation is also subject to change due to significant restrictions or obstacles to supplies and other circumstances beyond the control of Lossiranta Manor. No compensation will be paid for damage caused by such circumstances.
Lossiranta Manor may stop or cancel an event at any time if it interferes with the business or public order or if it endangers the reputation or safety of Lossiranta Manor.
If the use of the farm is prevented by a public authority, Lossiranta Manor is not liable or liable for compensation.
11. Catering
Catering at Lossiranta Manor must always be booked through the Lossiranta Manor contact person, unless otherwise agreed in writing in advance.
Confirmations of numbers and any food allergies must be made 10 days before the event. Food allergies of guests will be accommodated free of charge.
12. Drinks
Lossiranta Manor has a liquor license, so it is not allowed to bring your own alcoholic beverages to the area.
13. Other
The use of the kitchen is not included in the rent of the Kartano hall. For weekend bookings, guests may use the fridge, microwave and water point by arrangement with the staff on site. The use of the kitchen appliances in the large kitchen is only permitted for our collaborative service.
We respect the noise restrictions in the urban area and want the neighbourhood to be able to enjoy the countryside.
After 23.00 the doors of the room must be closed (not locked) when music is played. Live music must end before 22.00. In principle, music will only be played indoors, but a single wedding waltz or other short musical performance on the back patio, for example, is permitted before 23.00. Compliance with noise restrictions is the responsibility of the customer. Failure to comply may result in early termination of the party.
The maximum number of people in the main building of the Lossiranta Manor is 140, 70 on the terrace, 30 in the saunas and 50 in the wine cellar.
Pets are not allowed on the premises of Lossiranta Manor without the permission of the staff.
The customer cannot sub-let or sub-let the space to a third party.
The organisation of paid public events on the premises is prohibited.
Lossirannan Kartano (Vuolenkosken Lossiranta Oy) reserves the right to make changes to the ordering and delivery terms, prices and rental conditions.